The following statement describes the overall company Privacy Policy of Henderson Pest Elimination.  Henderson strongly believes that all information deserves protection.

This Privacy Policy is to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

By using our website you consent and agree to the collection, use, and disclosure of PII and to the privacy practices set out in this policy. We expressly reserve the right to change this privacy policy at any time.

Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

If you have questions regarding this statement, please contact: 

johniehenderson@ymail.com 

Personally Identifiable Information (“PII”) is data about you that is personally identifiable. Examples of PII include name, address, email address, credit card number, or any other information that is not otherwise publicly available. We use PII that has been provided to us for business purposes such as to contact you, for billing, or to otherwise render our services. We retain this information until removal is requested unless government retention policies require otherwise. Anyone who has provided PII to HPE may elect to have their data deleted from our files or to be used only for the service requested, by contacting: johniehenderson@ymail.com.

PII collected by HPE is not shared, sold, or rented to any other third parties.

Non-Personally Identifiable Information (“NPII”) data is collected by HPE and our partners and is used for retargeting. We, and/or one or more of our ad technology partners, may collect NPII from people who visit our website. This data is anonymous and can include information such as web pages you’ve viewed, date and time of pageviews, domain type, location information associated with your IP address, and your interactions with an ad delivered by us or our ad technology partners. HPE and our ad technology partners use different methods to collect this type of data, including cookies and web beacons, and it is stored indefinitely.

WHEN DOES HPE COLLECT PII?

We collect information from you when you fill out a form, use Live Chat, subscribe to a newsletter, respond to a survey, or enter information on our site.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you in the following ways:

• To personalize your experience and to allow us to deliver the type of content and service offerings in which you are most interested.
• To allow us to better serve you in responding to your customer service requests.
• To send periodic emails regarding our services.
• To follow up with you after correspondence (live chat, email, or phone inquiries)

• All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We use regular Malware Scanning.
• We do not use vulnerability scanning and/or scanning to PCI standards.
• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
• We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
• All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes.  HPE directly and/or indirectly uses “pixel tags” and/or “cookies.” Pixel tags are small bits of code that provide a method of delivering information on a webpage that allows the operator of the page or a third party to collect information about the users of the page. Cookies are small text files that are stored on the browser of your computer that uniquely identifies your browser and provides information to the cookie sender.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies setting.

If you turn off cookies, some features on our website that affect the user’s experience may not function properly.

THIRD-PARTY DISCLOSURE

HPE does not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include, offer, or provide links to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, HPE will notify you via email within 7 business days should a data breach occur.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

johniehenderson@ymail.com and we will promptly remove you from ALL correspondence.

If there are any questions regarding this privacy policy, you may contact us johniehenderson@ymail.com